Shipping and payment

You have decided to order goods on LORD.eu, but you don't know what type of shipping to choose and how much it will cost you? This guide will help you decide.

Types of shipping on LORD.eu

Currently, shipping is only possible for the first locked door, it is not possible to use EXCLUSIVE SHIPPING i.e. return to the apartment.

The type of shipping you will receive during the order process to choose depends on the delivery address, the type of product and the total price of the order.

We use the company Helicar for the delivery of electricity throughout the country. We send small goods via PPL.

In the third step of the order process, depending on your location, the price of the order and the type of product, you will be given a choice of the following types of delivery:

  1. Shipping Exclusive: Prague + large appliances with total order price over 10 thousand SK
  2. Delivery with takeaway: large appliances with total order price below 10 thousand SK
  3. Free shipping: delivery throughout the country for the first lockable door
  4. shipping exclusively for accessories
  5. Personal collection: you can collect the goods in person at our headquarters in Spa Tusen or at our shop Na Poříčí 27, Prague 1

Price and detailed conditions of carriage

Exclusive transport

In Prague and its surroundings we use our own company transport. This transport always includes the Exclusive transport standard. We also offer Exclusive transport within the whole Slovak Republic for large electro, if the amount of the order exceeds 10 thousand CZK.

The Exclusive transport standard is:

  • Free delivery to the delivery address.
  • Delivery to the floor:
    • Takeaway to the first floor is always free of charge
    • If there is an elevator in the building where the appliance and its packaging can fit, delivery to the destination is free of charge
    • In buildings without an elevator and where the elevator cannot be used due to the size and weight of the product, delivery to the first floor is charged at 200 CZK per floor. If you live on the third floor without a lift, you only pay for two floors, i.e. 400 CZK. The first one is free.
    • In Prague, upstairs removal is free even if the building does not have an elevator, or if it is an oversized product that does not fit in the elevator.
  • Delivery time up to 5 days. Delivery can therefore be delayed for up to 5 days. In Prague we deliver 2-3 days.

Delivery with takeaway to the floor

Floor delivery applies to large appliances with a total order price below 10 thousand CZK.

Standard delivery with takeaway upstairs:

  • Free delivery to the delivery address.
  • Floor delivery:
    • The cost of organization and implementation of the service is 500 CZK.
    • If there is an elevator in the building where the appliance fits with its packaging, you will only pay the basic fee of 500 CZK.
    • In buildings without an elevator and where the elevator cannot be used due to the size and weight of the product, the upstairs delivery is charged at 200 CZK per floor. If you live on the third floor without a lift, you will pay 900 CZK (basic service fee + 2 floors).
  • Delivery time up to 5 days: we always have to arrange the upstairs delivery individually with Helicar and wait for the carrier's capacity to be released. This can stretch the delivery of the goods up to 5 days.

Free shipping

Shipping for all electronics from the LORD.eu offer within the Czech Republic and Slovak Republic.

Free shipping standard:

  • Delivery to the delivery address behind the first lockable door
  • Delivery time 2-3 days

PPL

Shipping for accessories. This type of transport is charged at 130 CZK. We ship the next working day. Delivery within 2-3 days after order.

Personal collection

You can pick up the goods in the shop Na Poříčí 27, or in the central warehouse at Lázní Toušeň.. After placing your order, please wait for confirmation of your order from our dealer, who will let you know when the goods will be picked up.