General Terms and Conditions

I. General Provisions

1.1 Scope of Application

These General Terms and Conditions (hereinafter: "T&C") govern all contractual relationships between Lord International AG, Prime Center 1, 8058 Zürich, Switzerland (hereinafter: "Seller" or "Company") and any natural or legal person (hereinafter: "Customer" or "Buyer") who purchases goods or services offered by the Seller via the online shop operated at the Seller's website or through any other sales channel made available by the Seller.

These T&C apply exclusively. Any deviating, conflicting, or supplementary terms and conditions of the Customer shall not form part of the contract unless the Seller has expressly agreed to their application in writing. This requirement of consent applies in all cases, including, without limitation, where the Seller performs delivery without reservation in full knowledge of the Customer's terms.

1.2 Identity of the Seller

Lord International AG
Badenerstrasse 549
8058 Zürich
Switzerland

Company registration number: CHE-464.721.363
VAT registration number: CHE-464.721.363 MWST

Bank: PostFinance AG
IBAN: CH77 0900 0001 6426 7387
BIC/SWIFT: POFICHBEXXX

1.3 Contractual Capacity

By placing an order, the Customer warrants that they have full legal capacity to enter into binding agreements under applicable law. If the Customer is a legal entity, the individual completing the order warrants that they are duly authorised to act on behalf of that entity.

1.4 Language of the Contract

The contract shall be concluded in English. The Seller reserves the right to communicate with the Customer in German, French, or Italian where appropriate for operational or legal reasons. In the event of any inconsistency between different language versions of these T&C, the English version shall prevail.

1.5 Amendments to the T&C

The Seller reserves the right to amend these T&C at any time. Amendments shall take effect upon their publication on the Seller's website. For ongoing contractual relationships, the Seller shall notify the Customer of material amendments by e-mail or by a prominent notice on the website no later than thirty (30) days prior to the amendments taking effect. If the Customer does not object within this period, the amended T&C shall be deemed accepted. The Seller shall expressly draw the Customer's attention to this consequence at the time of notification.

II. Subject Matter of the Contract

2.1 Offer and Acceptance

The presentation of products and services on the Seller's website constitutes an invitation to treat (invitatio ad offerendum) and not a legally binding offer. A binding contract is concluded only when the Seller dispatches an order confirmation to the Customer's specified e-mail address or, at the latest, when the Seller dispatches the ordered goods.

The Seller reserves the right to refuse or cancel any order at its sole discretion, including in the event of obvious pricing errors, unavailability of goods, or failure of payment authorisation. In such cases, any amounts already charged shall be refunded to the Customer without undue delay.

2.2 Product Descriptions and Availability

All product descriptions, images, dimensions, weights, and technical specifications published on the Seller's website are provided for information purposes only and do not constitute a contractual guarantee of characteristics (Beschaffenheitsgarantie) unless explicitly designated as such. The Seller endeavours to ensure that product information is accurate and up-to-date but cannot exclude typographical or technical errors.

Product availability is indicated on the website at the time of browsing and is subject to change without notice. In the event that an ordered product is unavailable after the conclusion of the contract, the Seller shall notify the Customer promptly and offer either a substitute product of equivalent quality and price or a full refund of any amounts paid.

2.3 Order Process

The Customer selects the desired product(s) and adds them to the shopping basket.
The Customer proceeds to checkout and provides the required personal, delivery, and payment information.
The Customer reviews the order summary, including total price, delivery costs, and these T&C, and submits the order by clicking the order button labelled "Order with obligation to pay" or equivalent.
The Seller sends an automatic order acknowledgement to the Customer's e-mail address confirming receipt of the order. This acknowledgement does not constitute acceptance of the order.
A binding contract is formed upon dispatch of the order confirmation or the goods, whichever occurs first.

2.4 Corrections Prior to Submission

Before submitting the order, the Customer may at any time review and correct all entries using the standard browser and website navigation functions. The Seller recommends that the Customer carefully review the order summary before final submission.

III. Prices and Payment Terms

3.1 Prices

All prices stated on the Seller's website are quoted in Swiss Francs (CHF) and include Swiss value added tax (MWST/TVA/IVA) at the applicable statutory rate, unless explicitly stated otherwise. Delivery and shipping costs are stated separately and added to the order total at checkout.

The price applicable to any order is the price displayed at the time of submission of the order. The Seller reserves the right to adjust prices at any time with effect for future orders. No price adjustment shall affect an order already confirmed in writing by the Seller.

3.2 Payment Methods

The Seller accepts the following methods of payment, subject to availability at checkout:

Credit card (Visa, Mastercard, American Express)
Debit card (Maestro, Postcard)
TWINT
PayPal
Bank transfer (advance payment)
Invoice (subject to prior creditworthiness assessment)
Instalment payment (subject to prior creditworthiness assessment and third-party financing arrangements)

3.3 Payment Due Date and Default

In the case of advance bank transfer, payment is due within ten (10) calendar days of the order confirmation. In all other cases, payment is due immediately upon conclusion of the contract unless a different due date has been agreed in writing.

If the Customer fails to make payment by the due date, the Customer shall be in default without the need for any further reminder. In such case, the Seller is entitled to charge default interest at the rate of five per cent (5%) per annum from the due date until actual payment, without prejudice to any further claims for damages.

The Seller reserves the right to withhold dispatch of goods until full payment has been received and confirmed, in particular in the case of advance payment.

3.4 Bank Details for Advance Payment

Account holder: Lord International AG
Bank: PostFinance AG
IBAN: CH77 0900 0001 6426 7387
BIC/SWIFT: POFICHBEXXX
Payment reference: Please indicate your order number.

3.5 Currency and Exchange Rates

All transactions are processed in Swiss Francs (CHF). If the Customer's payment account is denominated in a different currency, any currency conversion costs and associated fees are borne solely by the Customer. The Seller bears no responsibility for exchange rate fluctuations.

3.6 Set-Off and Retention

The Customer may only set off counterclaims against the Seller's payment claims if such counterclaims have been finally adjudicated by a competent court, are undisputed, or have been expressly acknowledged in writing by the Seller. The Customer's right to withhold payment on account of disputed counterclaims is excluded to the same extent.

IV. Delivery and Transfer of Risk

4.1 Delivery Area

The Seller delivers to addresses within Switzerland and the Principality of Liechtenstein as standard. Deliveries to other countries may be offered subject to additional terms and conditions communicated at checkout. International orders may be subject to customs duties, import taxes, and other levies imposed by the destination country, all of which are borne exclusively by the Customer.

4.2 Delivery Times

Indicative delivery times are stated on the product page and in the order confirmation. Unless a fixed delivery date has been expressly agreed in writing, delivery times are estimates only and shall not be binding on the Seller. The Seller shall not be in delay in delivery unless the Customer has set a reasonable grace period of at least fourteen (14) calendar days in writing and delivery has not been effected within that period.

If the Seller is unable to meet an agreed delivery date due to circumstances within its control, it shall notify the Customer without undue delay and, where possible, provide a revised delivery estimate. The Customer shall not be entitled to claim damages for delay unless the Seller has acted with gross negligence or wilful intent.

4.3 Partial Deliveries

The Seller is entitled to make partial deliveries to the extent that this is reasonable for the Customer. Each partial delivery may be invoiced separately. Additional shipping costs arising from partial deliveries shall not be borne by the Customer unless the Customer has expressly requested the partial delivery.

4.4 Transfer of Risk

The risk of accidental loss or deterioration of the goods passes to the Customer upon handover of the goods to the carrier, freight forwarder, or other logistics agent engaged to effect delivery, irrespective of which party bears the delivery costs. If the Customer is in default of acceptance, the risk passes to the Customer at the point at which the Customer first fails to take delivery at the agreed time and place.

4.5 Force Majeure

The Seller shall not be liable for failure or delay in delivery caused by events beyond its reasonable control, including but not limited to acts of God, epidemics, pandemics, war, civil unrest, governmental actions, labour disputes, fire, flood, interruption of utility services, or significant disruption of supply chains. In such circumstances, the Seller shall notify the Customer promptly and the delivery obligation shall be suspended for the duration of the impediment. Either party may terminate the contract if the impediment persists for more than sixty (60) calendar days.

4.6 Packaging and Disposal

All goods are packaged in accordance with applicable transport and environmental regulations. The Customer is responsible for the proper disposal or recycling of packaging materials in accordance with local regulations applicable at the place of delivery.

V. Right of Withdrawal

5.1 Statutory Right of Withdrawal

Where the Customer is a consumer within the meaning of applicable Swiss consumer protection legislation and the purchase was made via a distance selling channel (online, telephone, or catalogue), the Customer has the right to withdraw from the contract within fourteen (14) calendar days without giving any reason, in accordance with the provisions set out in this Section and in Swiss law (in particular the Obligationenrecht, OR).

The withdrawal period commences on the day on which the Customer, or a third party designated by the Customer other than the carrier, takes physical possession of the goods. In the case of multiple goods ordered in a single order and delivered separately, the period commences on the day the last item is received.

5.2 Exercise of the Right of Withdrawal

To exercise the right of withdrawal, the Customer must notify the Seller of the decision to withdraw by means of a clear, unequivocal statement (e.g. a letter sent by post or e-mail). The Customer may use the model withdrawal form set out in Annex 1 to these T&C, although use of this form is not mandatory.

The withdrawal notice must be dispatched before the expiry of the fourteen (14)-day withdrawal period. Timely dispatch of the notice is sufficient; actual receipt by the Seller before expiry of the period is not required.

The notice of withdrawal shall be addressed to:

Lord International AG
Prime Center 1
8058 Zürich
Switzerland
E-mail: info@lord.eu

5.3 Effects of Withdrawal

Upon valid exercise of the right of withdrawal, both parties are released from their obligations under the contract. The Seller shall refund all payments received from the Customer, including standard delivery costs (but excluding any additional costs arising from the Customer's choice of a delivery method other than the least expensive standard delivery offered), without undue delay and in any event within fourteen (14) calendar days of the day on which the Seller is informed of the Customer's decision to withdraw.

The refund shall be made using the same means of payment as used by the Customer for the original transaction, unless the Customer has expressly agreed otherwise and provided that no additional costs are incurred by the Customer as a result.

The Seller may withhold the refund until the returned goods have been received or until the Customer has provided evidence of return dispatch, whichever is earlier.

5.4 Return of Goods

The Customer shall return the goods to the Seller without undue delay and in any event within fourteen (14) calendar days of the day on which the withdrawal notice is communicated to the Seller. The deadline is met if the goods are dispatched before the expiry of the fourteen (14)-day period.

The costs of return shipment shall be borne by the Customer unless the Seller has expressly agreed to bear such costs. The Customer is liable for any diminution in value of the goods resulting from handling beyond what is necessary to ascertain their nature, characteristics, and functioning. The Seller recommends using adequate packaging and a traceable shipping method for the return.

5.5 Exclusions from the Right of Withdrawal

The right of withdrawal does not apply to:

goods made to the Customer's specifications or clearly personalised;
goods which are liable to deteriorate or expire rapidly;
sealed goods which are not suitable for return due to health or hygiene reasons and which have been unsealed after delivery;
goods which, after delivery, are by their nature inseparably mixed with other items;
sealed audio or video recordings or sealed software which have been unsealed after delivery;
digital content not supplied on a tangible medium if performance has begun with the Customer's express prior consent and acknowledgement of the loss of the right of withdrawal;
contracts for the provision of services which have been fully performed with the Customer's express prior consent.

VI. Warranty and Liability

6.1 Statutory Warranty

The Seller provides warranty for defects in the goods in accordance with the provisions of the Swiss Code of Obligations (Articles 197 et seq. OR). The warranty period for new goods sold to consumers is two (2) years from the date of delivery. For commercial buyers (entrepreneurs purchasing in connection with their trade or profession), the warranty period is one (1) year from the date of delivery, to the extent permissible under applicable law.

The Seller may, at its sole discretion, choose to remedy any defect by repair, replacement, or price reduction (Minderung), or, where the defect is fundamental and cannot be remedied, by rescission of the contract and refund of the purchase price. The Customer shall grant the Seller a reasonable opportunity and period of time to effect the remedy chosen.

6.2 Notice of Defects

The Customer is obliged to inspect the goods immediately upon delivery and to notify the Seller in writing of any apparent defects without undue delay, and in any event within eight (8) calendar days of delivery. Hidden defects must be reported without undue delay upon their discovery. Failure to notify within the specified periods shall result in the loss of the Customer's warranty rights in respect of the defect in question, subject to mandatory provisions of Swiss law applicable to consumers.

6.3 Warranty for LORD Brand Household Appliances

In addition to statutory warranty rights, the Seller grants a manufacturer's guarantee for LORD brand household appliances in accordance with the terms set out in Annex 2 to these T&C. The manufacturer's guarantee is provided voluntarily and does not affect or limit the Customer's statutory warranty rights.

6.4 Limitation of Liability

To the maximum extent permitted by applicable Swiss law, the Seller's liability for damages — regardless of the legal basis (contract, tort, product liability, or otherwise) — is limited to cases of wilful misconduct (Absicht) and gross negligence (grobe Fahrlässigkeit). Liability for ordinary negligence is excluded, except in cases of breach of material contractual obligations the fulfilment of which is essential to achieving the purpose of the contract (cardinal obligations), personal injury, or liability mandatorily imposed by statute.

In no event shall the Seller be liable for indirect, consequential, special, or punitive damages, including loss of profit, loss of data, loss of goodwill, or loss of business opportunity, regardless of whether such losses were foreseeable at the time of conclusion of the contract.

The above limitations do not apply to liability arising under the Swiss Product Liability Act (Produktehaftpflichtgesetz) or to liability for wilful concealment of a defect.

6.5 Indemnification

The Customer shall indemnify and hold harmless the Seller, its directors, employees, agents, and successors from and against any claims, damages, costs, and expenses (including reasonable legal fees) arising out of or related to the Customer's breach of these T&C, unlawful use of the Seller's products, or infringement of any third-party rights in connection with the Customer's activities.

VII. Retention of Title

7.1 Extended Retention of Title

The Seller retains title to all delivered goods until the purchase price and all other amounts owing by the Customer to the Seller under any transaction have been paid in full. The retention of title shall be registered in the Swiss Retention of Title Register (Eigentumsvorbehaltsregister) to the extent required and permitted by applicable law.

7.2 Customer's Obligations during Retention Period

During the period of retention of title, the Customer shall:

handle and store the reserved goods with due care;
maintain the goods in proper working condition and carry out or commission any necessary maintenance at the Customer's own expense;
insure the goods at replacement value against fire, water, and theft and, upon request, assign the insurance claim to the Seller or provide evidence of the insurance cover;
not pledge, transfer by way of security, or otherwise encumber the reserved goods without the Seller's prior written consent;
notify the Seller immediately of any seizure, confiscation, or other enforcement measure taken by third parties against the reserved goods.

7.3 Resale by Commercial Buyers

Commercial buyers are authorised to resell the reserved goods in the ordinary course of business. In such case, the commercial buyer hereby assigns to the Seller, by way of advance assignment, all claims arising from the resale up to the amount of the Seller's outstanding invoiced claims, including VAT. The Seller accepts this assignment. The commercial buyer remains authorised to collect such claims on the Seller's behalf; the Seller's right to collect the claims directly is reserved and shall prevail in the event of the buyer's default, insolvency, or inability to pay.

VIII. Data Protection

8.1 Applicable Law

The Seller collects, processes, and uses personal data of the Customer exclusively in accordance with the Swiss Federal Act on Data Protection (Datenschutzgesetz, DSG) and, to the extent applicable by reason of cross-border data flows, the General Data Protection Regulation (EU) 2016/679 (GDPR). The Seller's separate Privacy Policy (Datenschutzerklärung), available on the Seller's website, forms an integral part of these T&C and shall be deemed agreed upon conclusion of the contract.

8.2 Categories of Data Collected

The Seller processes personal data necessary for the performance of the contract, including in particular: name and address, contact details (telephone number, e-mail address), payment information, order history, and, where applicable, delivery address. The Seller does not collect personal data beyond what is strictly necessary for the contractual and statutory purposes described in the Privacy Policy.

8.3 Purpose of Processing

Personal data is processed for the following purposes:

processing and fulfilment of orders;
invoicing and payment processing;
customer support and handling of complaints, warranty claims, and returns;
compliance with legal and regulatory obligations;
marketing and promotional communications (only with the Customer's separate, express consent or on the basis of a legitimate interest in accordance with applicable law);
fraud prevention and security of the online shop.

8.4 Disclosure to Third Parties

The Seller transmits personal data to third parties only to the extent necessary for the performance of the contract (e.g. logistics service providers, payment processors, IT service providers) or as required by law. Third-party processors are contractually bound to process personal data solely on the Seller's instructions and to maintain appropriate technical and organisational security measures.

8.5 Data Subject Rights

The Customer has the right, subject to applicable law, to request access to, rectification of, erasure of, restriction of processing of, and portability of their personal data, as well as the right to object to processing. Requests may be submitted to the Seller's contact address stated in Section 1.2. The Customer also has the right to lodge a complaint with the competent supervisory authority (Federal Data Protection and Information Commissioner, FDPIC).

8.6 Retention Periods

Personal data is retained for as long as necessary for the purposes for which it was collected or as required by applicable law (in particular commercial and tax record-keeping obligations). Upon expiry of the applicable retention period, data is securely deleted or anonymised.

IX. Intellectual Property

9.1 Ownership

All intellectual property rights in the Seller's website, online shop, product descriptions, images, logos, trademarks, trade names, and other content (collectively: "IP Assets") are and remain the exclusive property of Lord International AG or its licensors. Nothing in these T&C or in any transaction concluded thereunder shall be construed as granting the Customer any licence or right in respect of the IP Assets, save for the limited right to use the website for the purpose of browsing and purchasing goods in accordance with these T&C.

9.2 Prohibited Uses

Without the Seller's prior written consent, the Customer may not copy, reproduce, distribute, display, modify, create derivative works of, or otherwise exploit any of the IP Assets for commercial purposes or in any manner that infringes the Seller's or its licensors' rights. Automated access to the website by means of bots, crawlers, or similar tools is prohibited unless expressly authorised.

9.3 Customer Content

Where the Customer submits reviews, comments, or other content to the Seller's website or social media channels, the Customer grants the Seller a worldwide, non-exclusive, royalty-free, sublicensable, and perpetual licence to use, reproduce, display, distribute, and adapt such content in connection with the Seller's business activities. The Customer warrants that such content does not infringe any third-party rights and that the Customer has the right to grant the foregoing licence.

X. Dispute Resolution and Applicable Law

10.1 Applicable Law

These T&C and all contracts concluded under them are governed by and construed in accordance with the substantive law of Switzerland, to the exclusion of conflict of law rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG). Mandatory consumer protection provisions of the Customer's country of residence that cannot be contractually derogated from remain unaffected.

10.2 Place of Jurisdiction

The exclusive place of jurisdiction for all disputes arising out of or in connection with these T&C or any contract concluded under them is Zürich, Switzerland, subject to any mandatory jurisdiction rules applicable to consumer contracts under Swiss or applicable foreign law. The Seller reserves the right to bring proceedings against the Customer before the courts competent at the Customer's place of domicile or registered office.

10.3 Alternative Dispute Resolution

The Seller is willing to participate in out-of-court dispute resolution proceedings before a recognised Swiss consumer arbitration or mediation body. Information on recognised dispute resolution bodies is available from the Swiss Federal Office for Consumer Affairs (Bundesamt für Verbraucherschutz). Participation in such proceedings is voluntary for both parties and does not preclude recourse to ordinary courts.

For customers resident in the European Union, the European Commission's Online Dispute Resolution (ODR) platform is accessible at https://ec.europa.eu/consumers/odr. The Seller is not obligated to participate in ODR proceedings but will consider participation on a case-by-case basis.

XI. Final Provisions

11.1 Entire Agreement

These T&C, together with the Privacy Policy and any applicable Annex, constitute the entire agreement between the Seller and the Customer relating to the subject matter hereof and supersede all prior negotiations, representations, warranties, and understandings between the parties with respect thereto.

11.2 Severability

If any provision of these T&C is or becomes invalid, void, or unenforceable in whole or in part, the validity and enforceability of the remaining provisions shall not be affected. The invalid or unenforceable provision shall be replaced by a valid, enforceable provision that most closely reflects the economic purpose of the replaced provision.

11.3 No Waiver

Failure or delay by the Seller to enforce any right or provision of these T&C shall not constitute a waiver of such right or provision. A waiver shall be effective only if made in writing and signed by an authorised representative of the Seller.

11.4 Assignment

The Customer may not assign or transfer any rights or obligations arising under these T&C or any contract concluded under them to any third party without the prior written consent of the Seller. The Seller may assign its rights and obligations to a group company or to a successor entity in connection with a merger, acquisition, or sale of all or substantially all of its assets, provided that the Customer's rights under the contract are not materially prejudiced thereby.

11.5 Notices

Any notice required or permitted under these T&C shall be given in writing and shall be deemed validly delivered when sent by e-mail to the address specified by the respective party, or when delivered by registered post to the address stated in Section 1.2 (for the Seller) or to the Customer's delivery address registered with the Seller. E-mail notices shall be deemed received on the next business day following transmission, provided no delivery failure notification is received.

11.6 Effective Date

These T&C are effective as of 1 January 2025 and supersede all previous versions. The version applicable to a specific contract is the version published on the Seller's website at the date of order submission.

Annex 1 – Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract.)

To:
Lord International AG
Badenerstrasse 549
8058 Zürich
Switzerland
E-mail: info@lord.eu

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*):

Ordered on (*) / received on (*):

Name of consumer(s):

Address of consumer(s):

Order number / invoice number:

Signature of consumer(s) (only if this form is submitted on paper):

Date:

(*) Delete as appropriate.

The completed form may be sent by post to the address above or by e-mail to info@lord.eu. Upon receipt of your withdrawal notice, the Seller will acknowledge receipt without undue delay.

Annex 2 – Warranty Terms for LORD Brand Household Appliances

A. Scope and Beneficiaries

These warranty terms apply to all household appliances sold under the LORD brand by Lord International AG (hereinafter: "Warrantor"). The warranty is granted to the original end-user purchaser (hereinafter: "Warranty Holder") and is non-transferable unless expressly stated otherwise on the warranty certificate accompanying the product.

B. Warranty Period

The Warrantor grants a two (2)-year manufacturer's warranty on LORD brand household appliances, commencing on the date of purchase as evidenced by the original purchase receipt or invoice. For commercial users or in the event of use in commercial or semi-commercial settings, the warranty period is reduced to one (1) year from the date of purchase.

Repaired or replaced parts and appliances are covered by the warranty for the remainder of the original warranty period or for a minimum of ninety (90) calendar days from the date of repair or replacement, whichever is longer.

C. Scope of Warranty Coverage

The warranty covers material defects and manufacturing faults that impair the proper functioning of the appliance and that were present at the time of delivery. The warranty obligation shall be fulfilled, at the Warrantor's sole discretion, by:

repair of the defective appliance;
replacement of the defective appliance or defective part with an equivalent appliance or part of at least equal quality;
where repair or replacement is disproportionately costly or impossible, refund of the purchase price upon return of the appliance.

Warranty services are provided free of charge to the Warranty Holder, including the costs of parts, labour, and standard return transport within Switzerland and Liechtenstein.

D. Exclusions from Warranty Coverage

This warranty does not cover:

damage caused by improper installation, operation, or use contrary to the instructions set out in the user manual;
normal wear and tear, including consumable parts such as filters, brushes, seals, and light sources;
damage caused by external events, including accidents, falls, impacts, liquid ingress, fire, power surges, or acts of nature;
damage caused by unauthorised modification, repair, or service carried out by persons other than the Warrantor or its authorised service partners;
cosmetic damage that does not affect functionality, including scratches, dents, and discolouration;
appliances used outside the intended domestic purpose or in conditions exceeding the specifications stated in the user manual;
damage arising from use of non-original spare parts or accessories not approved by the Warrantor;
defects that the Warranty Holder was aware of at the time of purchase.

E. How to Make a Warranty Claim

To make a warranty claim, the Warranty Holder shall:

Contact the Warrantor's customer service by e-mail at info@lord.ch or by telephone at the number published on the Warrantor's website, describing the defect in reasonable detail.
Provide proof of purchase (original receipt or invoice) and, where requested, the appliance's serial number and model designation.
Follow the return instructions issued by the Warrantor's customer service team. Appliances must be adequately packaged for return transport; the Warrantor accepts no liability for damage in transit caused by inadequate packaging.
Include a written description of the defect with the returned appliance.

The Warrantor will assess the warranty claim and notify the Warranty Holder of the outcome within a reasonable period, and in any event within thirty (30) calendar days of receipt of the returned appliance. If the claim is accepted, the Warrantor will proceed with repair, replacement, or refund without undue delay.

F. Relationship to Statutory Rights

This manufacturer's warranty is granted voluntarily and is additional to, and does not limit, restrict, or affect the Warranty Holder's statutory warranty rights under Swiss law (Articles 197 et seq. OR) or any other mandatory consumer protection rights applicable in the Warranty Holder's country of residence. In the event of any inconsistency between the terms of this warranty and mandatory statutory rights, the statutory rights shall prevail.

G. Governing Law

This warranty is governed by Swiss law. Any disputes arising out of or in connection with this warranty that cannot be resolved amicably shall be subject to the jurisdiction of the competent courts in Zürich, Switzerland, subject to mandatory jurisdiction rules applicable to consumers.

Lord International AG
Prime Center 1, 8058 Zürich, Switzerland
CHE-464.721.363 — CHE-464.721.363 MWST
IBAN: CH77 0900 0001 6426 7387 — BIC/SWIFT: POFICHBEXXX (PostFinance AG)