I. GENERAL PROVISIONS

These General Terms and Conditions of Sale (hereinafter referred to as the “GTC”) are governed by the law of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the “Civil Code”), and regulate, in accordance with the provisions of Section 1751(1) of the Civil Code, the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase contract (hereinafter referred to as the “purchase contract”) concluded through the online shop between the seller and a natural person (entrepreneur or consumer) or a legal entity (hereinafter referred to as the “buyer”).

By submitting an order, the buyer confirms that prior to concluding the purchase contract they have read these GTC, of which the pre-contractual disclosures form an integral part. The buyer further acknowledges that, pursuant to Section 1751 of the Civil Code, these GTC form an integral part of every purchase contract concluded between the seller and the buyer.

The place of performance under all contractual relationships concluded between the seller and the buyer is Boleslavska 1391, 250 01 Brandys nad Labem–Stara Boleslav.

II. DEFINITIONS

Consumer means any person who, outside the scope of their business activity or outside the scope of the independent exercise of their profession, concludes a contract with the seller or otherwise deals with the seller.

Entrepreneur (business entity) means a person who independently carries out a gainful activity on their own account and responsibility in a trade or similar manner with the intention of doing so on a continuing basis for the purpose of making a profit. An entrepreneur is also considered to be any person who concludes contracts related to their own commercial, manufacturing or similar activity or in the direct exercise of their profession, or, as the case may be, a person acting in the name of or on behalf of an entrepreneur. For the purposes of the GTC, an entrepreneur means a person who acts in accordance with the preceding sentence within the scope of their business activity. If the buyer states their company registration number in the order, they acknowledge that the rules set out in the GTC applicable to entrepreneurs shall apply to them and that the rules set out in the GTC applicable to consumers shall not apply to them.

Purchase contract means a contract concluded between the seller and the buyer, the subject matter of which is the transfer of title to goods published in the online shop. The purchase contract is concluded in the Czech language. After conclusion, the purchase contract is archived only for the period strictly necessary for the exercise of the rights and obligations of the contracting parties, during which time it may be made available to the consumer upon a written request. The GTC form an integral part of the purchase contract.

III. PRE-CONTRACTUAL DISCLOSURES

The seller hereby discloses that:

• the costs of means of distance communication are borne by the buyer and do not differ from the basic rate (in the case of internet and telephone connections, in accordance with the conditions of the buyer’s operator; the seller does not charge any additional fees, which does not apply to any contractual transport costs);
• the seller requires payment of the purchase price prior to the buyer taking delivery of the performance from the seller; any obligation to pay a deposit or similar payment relates to requests by the buyer for specific services, where such services are required and provided;
• the prices of goods and services in the online shop are quoted in Czech currency and are final, i.e. inclusive of VAT at a rate corresponding to the applicable legal regulations in force at the time of conclusion of the purchase contract, including all statutory charges; however, delivery costs for goods or services vary depending on the chosen method and delivery provider and payment method; in the event that VAT changes prior to the conclusion of the purchase contract, or as the case may be, prior to dispatch of the goods, the buyer is obliged, having regard to the payment method chosen, to pay any shortfall in the purchase price;
• graphical representations of goods are for information and illustrative purposes only and may not correspond to the actual appearance of the item;
• the purchase contract is concluded in the Czech language;
• in the event that the consumer has a complaint, they may submit it to the following e-mail address: eshop@lord.eu; they may also contact the competent supervisory or state oversight authority.
• in accordance with Regulation (EU) No. 524/2013, the consumer may use the ODR platform: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=EN. 
• the seller’s contact details for communication with consumers: E-mail: eshop@lord.eu

IV. ORDER

All presentations of goods placed in the online shop are for information purposes only and the seller is not obliged to conclude a purchase contract in respect of such goods. The display of goods on the website does not constitute an offer within the meaning of Section 1732(2) of the Civil Code.

The buyer shall make an offer to conclude a purchase contract by submitting a completed order within the online shop by electronic means (hereinafter referred to as the “Order”). An Order shall be considered duly completed if it is made through the order form within the online shop and the buyer provides all mandatory details, which shall be accurate, complete and otherwise undistorted. Mandatory details shall include, in particular but not exclusively, unambiguous identification of the buyer, the quantity and type of goods, the delivery address and the buyer’s e-mail address. The buyer shall be liable for any loss arising from the provision of details that are not accurate, complete and otherwise undistorted.

The Order constitutes an offer to conclude a purchase contract and is binding upon the buyer from the moment of its submission. By submitting the Order, the buyer undertakes to pay the purchase price of the goods in the event that a purchase contract is concluded with the seller. Prior to submitting the Order, the buyer is given the opportunity to review and amend the details entered in the Order, including the ability to identify and correct any errors made during data entry. The details stated in the Order are considered correct by the seller unless the buyer and the seller agree otherwise.

Upon receipt of the Order, the seller shall confirm its receipt within the meaning of Section 1827(1) of the Civil Code by e-mail (hereinafter referred to as the “Confirmation”). This Confirmation does not constitute acceptance of the offer to conclude a contract and serves solely to inform the buyer that the Order has been received by the seller.

In the event that, following receipt of the Order from the buyer, the goods to which the Order relates become out of stock (in whole or in part), or in the event that the purchase price of the goods changes, the seller shall inform the buyer of this fact by e-mail in order to agree on the next course of action.

The costs of using means of distance communication (telephone, internet, etc.) for the purpose of placing the Order itself shall be borne by the buyer.

V. CONCLUSION OF THE PURCHASE CONTRACT

The purchase contract between the buyer and the seller is concluded at the moment the buyer receives the seller’s express and separate confirmation of unconditional acceptance of a duly submitted Order (i.e. acceptance of the Order), which is sent by the seller to the buyer’s e-mail address stated in the Order (hereinafter referred to as the “Unconditional Acceptance Confirmation”), which must not be confused with the Confirmation of a purely informational nature. The current version of the GTC (including all annexes thereto) is also attached to the Unconditional Acceptance Confirmation. In the event that the seller does not send the Unconditional Acceptance Confirmation of a duly submitted Order (acceptance of the offer) within 2 business days of its submission by the buyer, it shall be deemed that the offer has not been accepted by the seller, unless otherwise agreed between the seller and the buyer.

Under the purchase contract, the seller undertakes to deliver the goods as the subject of the purchase to the buyer and to enable the buyer to acquire title to the goods, and the buyer undertakes to accept the goods and to pay the seller the purchase price therefor.

The seller reserves title to the goods in accordance with Section 2132 of the Civil Code, and therefore the buyer shall acquire ownership of the goods only upon full payment of the purchase price. However, the risk of damage to the goods passes to the buyer upon their acceptance of the goods. In the event that, after conclusion of the purchase contract and before the goods have been delivered to the buyer, the purchase price of the goods increases, the seller shall notify the buyer who is not a consumer of this fact without undue delay by e-mail, and if the buyer who is not a consumer refuses to pay the increased purchase price, the purchase contract shall terminate automatically.

In the event of termination of the purchase contract pursuant to the above provision of the GTC, the buyer shall be entitled exclusively to a refund of the purchase price paid or any part thereof, but shall not be entitled to compensation for any loss arising in connection therewith, within the time limits and in the manner set out in these GTC for withdrawal from the purchase contract.

A purchase contract once concluded may be amended or cancelled only by agreement of the parties or on statutory grounds, unless otherwise stipulated in the GTC.

VI. DELIVERY OF GOODS

The seller shall deliver the goods to the buyer together with the documents relating to the goods and shall enable the buyer to acquire title to the goods in accordance with the purchase contract. The seller shall fulfil the obligation to deliver the goods to the buyer if the seller enables the buyer to handle the item at the place of performance and notifies the buyer thereof in good time.

The buyer is obliged to inspect the condition of the consignment upon acceptance in the presence of the carrier. The buyer is entitled to refuse to accept a consignment that is not in conformity with the purchase contract; if the buyer nevertheless accepts it, they must describe the damage in the carrier’s delivery record.

Any incomplete or damaged consignment must be reported without undue delay, no later than within 2 business days, by e-mail to eshop@lord.eu; the delivery record and photographic documentation must be attached.

This is without prejudice to the statutory time limit for exercising rights arising from defective performance. A subsequent complaint regarding incompleteness or external damage to the consignment does not deprive the consumer of the right to make a claim in respect of the item; however, it enables the seller to demonstrate that the matter does not constitute a lack of conformity with the purchase contract.

VII. PURCHASE PRICE

The buyer undertakes to pay the purchase price by the method stated in the Order (cash on delivery, bank transfer, payment card), where such methods are available in the online shop.

• Cash on delivery – the buyer pays for the goods upon receipt from the carrier.
• Bank transfer – upon receipt of the Order (offer to conclude a contract), the seller shall send the buyer the purchase price amount, the account number and the variable payment symbol. The buyer shall pay the purchase price to the seller’s bank account prior to dispatch of the goods; otherwise the goods will not be dispatched or handed over. This payment method shall be considered an advance payment towards the purchase price. In the case of this payment method, the buyer’s obligation to pay the purchase price shall be deemed fulfilled at the moment the relevant amount is credited to the seller’s account.
• Payment card – upon placing the order (offer to conclude a contract), the buyer is redirected to the bank’s secure payment gateway, where the buyer enters the necessary payment details. This payment method shall be considered an advance payment towards the purchase price.

The seller reserves the right to restrict or expand the available payment methods depending on the nature and conditions of the particular contractual relationship; in such a case, the seller shall inform the buyer of this fact by e-mail in order to agree on the next course of action.

Information on the payment due date and information necessary for payment of the purchase price shall be sent by the seller to the buyer together with the Unconditional Acceptance Confirmation of the Order (acceptance of the offer). The due date of the purchase price depends on the chosen payment method and shall not fall later than the moment of delivery of the goods to the buyer.

The tax document – invoice containing the basic details of the purchase contract – shall be received by the buyer together with the goods or in the form of a download link sent by e-mail to the e-mail address provided by the buyer in the Order. All prices of goods, including promotional prices, shall remain valid until further notice, until stocks are exhausted, or for a specified period of time.

The buyer acknowledges that the final prices of products are displayed rounded to the nearest whole Czech crown (Kc) in accordance with the applicable legal regulations; in specific circumstances, therefore, a minor discrepancy from the stated purchase price may occur in the final total of all items purchased, as a result of such rounding. A detailed breakdown of the purchase price to haler precision is always displayed when the buyer is placing the Order.

The original price means the price at which the seller offered the relevant goods without taking into account any possible bonuses, marketing sales promotion campaigns and other discount schemes on the online shop operated by the seller, or the price non-bindingly recommended by the manufacturer or distributor; whichever of these prices better reflects the prevailing market price level of the given product shall be displayed.

The buyer acknowledges that situations may arise in which a purchase contract between the seller and the buyer is not concluded, in particular where the buyer orders goods at a price published in error as a result of a malfunction of the seller’s internal information system. In such a case, the seller undertakes to inform the buyer of this fact.

The seller reserves the right to declare a purchase contract as invalidly concluded in cases of misuse of personal data, misuse of a payment card, etc., or as a result of intervention by an administrative or judicial authority; the buyer shall be notified of such action without undue delay. The buyer acknowledges that in such cases a purchase contract cannot validly come into existence.

VIII. WARRANTY, RIGHTS ARISING FROM DEFECTIVE PERFORMANCE AND COMPLAINTS PROCEDURE

1. Liability for defects and statutory rights

• The seller warrants that the goods are free from defects upon acceptance and comply with the requirements of the contract and Section 2161 of the Civil Code.
• If a defect manifests itself within 12 months of acceptance, it shall be presumed that the goods were defective at the time of acceptance.
• The consumer is entitled to exercise rights arising from a defect that occurs in the goods within 24 months of acceptance, unless otherwise stipulated. This shall not apply to: (a) goods sold at a reduced price in respect of a defect for which the price was reduced; (b) wear and tear caused by ordinary use; (c) used goods in respect of a defect corresponding to the degree of wear and tear upon acceptance; (d) cases arising from the nature of the goods.
• Gifts: in the case of a consumer, defects in gifts may be claimed within 14 days of acceptance; an entrepreneur may not exercise rights arising from defects in gifts.
• Rights arising from defects shall not apply if the buyer was aware of the defect at the time of acceptance or caused it themselves.

2. Conventional warranty (warranty of quality) and free-of-charge service, where provided

• For the LORD brand, a conventional warranty of 2 years applies (unless otherwise stated for a specific product).
• The conventional warranty does not replace the consumer’s statutory rights. For entrepreneurs, it is provided only where expressly agreed.
• Paragraphs 3 to 11 of this article set out below relate exclusively to rights arising from defective performance under the applicable statutory provisions, in particular Sections 2165 et seq. of the Civil Code. However, paragraph 11 of this article regarding out-of-court dispute resolution shall apply mutatis mutandis also to the relationship between the seller and the consumer under the conventional warranty and the free-of-charge service.

3. Commencement of the period for exercising rights arising from defective performance

• The period for exercising rights arising from defective performance runs from the date of delivery of the goods to the buyer; in the case of dispatched goods, from the date of delivery to the place of destination.
• If professional installation carried out by the seller or a person authorised by the seller is a condition of use, the period for exercising rights arising from defective performance runs from the date of such installation.
• If commissioning is carried out by another person, the period for exercising rights arising from defective performance runs from the date of commissioning, provided it is ordered within 3 weeks of acceptance and the buyer provides the necessary cooperation.

4. How to submit a complaint

Complaints should be submitted without undue delay after discovering the defect by e-mail to service@lord.eu.

Recommended particulars of a complaint:

• identification of the buyer (name/company name, address, contact details),
• order/invoice number, product name, date of acceptance,
• precise description of the defect, when and how it manifests itself,
• the chosen remedy,
• photographic/video documentation (where reasonably practicable).

Please provide proof of purchase; goods must be submitted clean and complete, including accessories. Cooling appliances must be transported in an upright position only; consignments sent cash on delivery will not be accepted.

5. Receipt, assessment and time limits

• Consumer: the complaint must be resolved without undue delay, no later than within 30 calendar days of submission, unless the parties agree otherwise. Upon expiry of the 30-day period without resolution, the consumer shall be entitled to withdraw from the contract or to a reasonable price reduction.
• Entrepreneur: resolution within a reasonable time having regard to the nature of the goods and the defect.

6. Buyer’s remedies in the event of defective performance

• Material breach of contract: the buyer may demand (a) delivery of new goods free from defects / delivery of missing goods, (b) repair, (c) a reasonable price reduction, (d) withdrawal from the contract.
• Non-material breach: the right to repair or a reasonable price reduction; in the event of a recurring or irremovable defect, the regime above shall apply.
• The buyer shall state their chosen remedy when submitting the complaint; a change of choice is possible only with the seller’s consent, unless the buyer requested repair of a defect that proves to be irremediable.
• In the case of goods sold at a discount or used goods, the right to replacement shall be replaced by the right to a reasonable price reduction where the defect corresponds to the reason for the discount or the degree of wear and tear.

7. Costs, transport and risk

• Necessary and purposefully incurred costs of a justified complaint shall be borne by the seller; the buyer is entitled to reimbursement thereof.
• The risk of damage during transport for the purposes of assessment shall be borne by the party who arranged the transport; the use of tracked and insured services is recommended.

8. Exclusions from rights arising from defective performance and liability

• Defects caused by: unprofessional installation, operation, improper maintenance, use contrary to the instructions for use/intended purpose; an external event (natural elements, power surge, voltage fluctuation, water, mechanical damage); unauthorised interventions or modifications; improper connection; unsuitable operating conditions (humidity, dust, chemical influences).
• Aesthetic and consumable parts: ordinary wear and tear (scratches, dents, discolouration of plastics), broken glass/shelves caused by handling, light bulbs, filters and other consumable materials.
• Maintenance and adjustment work: cleaning of filters/pumps, adjustment of hinges/doors, connection costs (water/gas/electricity), transport to a workshop where repair at the buyer’s premises has been refused, faults that do not manifest themselves during a technician’s visit.
• Professional/commercial use: the rights arising from defective performance under this article shall not apply to appliances used outside the home (restaurants, hotels, laundries, commercial premises, etc.); in cases of doubt, the determination shall be made by the service technical report.

9. Special provisions for entrepreneurs

• An entrepreneur is obliged to identify a defect without undue delay after they have the opportunity to inspect the goods; subsequent complaints regarding apparent defects may be disregarded.
• The 12-month presumption shall not apply to an entrepreneur; the burden of proof rests with the buyer.
• Unless expressly agreed, an entrepreneur shall not be entitled to a conventional warranty of quality or free-of-charge service.

10. Appliance servicing

• Repairs of appliances are arranged by the seller via e-mail at service@lord.eu.
• Spare parts and paid repairs after expiry of the statutory period for exercising rights arising from defective performance are available in accordance with the current offer.

11. Communication and out-of-court dispute resolution

• Contact details for communication with consumers: eshop@lord.eu
• The consumer may use the European Commission’s ODR platform: link.

IX. PROTECTION OF PERSONAL DATA

The buyer acknowledges that personal data provided by the buyer to the seller may be processed within the meaning of Regulation (EU) No. 2016/679 of the European Parliament and of the Council (GDPR) and related legislation.

The scope and manner of processing of buyers’ personal data by the seller is described in detail in a separate section of the website here: lord.eu/en_HU/adatvedelmi-szabalyzat/ (hereinafter referred to as the “Information Provided by the Data Controller”) and in a separate section on cookies here: lord.eu/en_HU/cookie-hasznalati-iranyelv/ (hereinafter referred to as the “Cookie Policy”). These documents form an integral part of these GTC. By submitting an Order, the buyer confirms that they have read the aforementioned documents prior to concluding the purchase contract.

In the event that the buyer grants consent pursuant to Article 6(1)(a) of the GDPR, personal data may also be processed for the seller’s marketing purposes and/or those of its contractual partners (including the sending of commercial communications by electronic means). Personal data processed solely on the basis of consent shall be processed for the duration of the validity of such consent. Processing for marketing purposes without consent may take place to the extent permitted by Section 7(3) of Act No. 480/2004 Coll., with the option to opt out at any time.

The conditions for the use of cookies and similar technologies on the seller’s website are governed by the “Cookie Policy” available at lord.eu/en_HU/cookie-hasznalati-iranyelv/, which forms an integral part of these GTC. The buyer has the option to adjust or refuse cookie storage settings through their browser and/or the consent management banner on the website.

X. WITHDRAWAL OF THE BUYER FROM THE PURCHASE CONTRACT

The consumer is entitled, in accordance with Section 1829(1) of the Civil Code, to withdraw from a purchase contract concluded at a distance or off-premises without stating a reason within 14 days. The period runs from the date of:

• acceptance of the goods;
• acceptance of the last delivery of goods, where an order consists of several types/items;
• acceptance of the first delivery, in the case of a regularly repeated delivery of goods.
• Sending the withdrawal notice prior to the expiry of the period is sufficient to meet the deadline.

The seller enables the consumer to withdraw using the model withdrawal form constituting Annex No. 1 to these GTC (“Withdrawal Notice”). The notice may be sent:

• by e-mail to: eshop@lord.eu

The consumer is obliged without undue delay, and no later than within 14 days of withdrawal, to dispatch or hand over the goods to the seller at the above address. The direct costs of returning the goods shall be borne by the consumer. Goods must be returned with adequate protection against damage; this does not limit the right to handle the goods to the extent necessary to familiarise oneself with their nature and characteristics.

Large appliances – transport arranged by the seller

• In the case of large household appliances that, by their nature, cannot be returned by ordinary postal consignment (in particular refrigerators, freezers, washing machines, tumble dryers, dishwashers, cookers, built-in ovens, hobs, etc.), return transport shall be arranged by a carrier appointed by the seller.
• The consumer shall request collection as part of the withdrawal notice or without undue delay thereafter; the seller shall agree with the consumer on the date and place of collection (usually the delivery address). The consumer is obliged to duly prepare the appliance for collection (disconnect, clean, secure, including ensuring clear access).
• The direct costs of returning the goods shall be borne by the seller.
• The consumer may also choose to arrange their own transport at their own cost and risk, but must agree in advance on a collection date at the service centre/warehouse designated by the seller.
• Where the nature of the item permits, use of the original packaging is recommended; in any case, the appliance must be adequately secured for transport. The risk of damage during transport shall be borne by the party arranging the transport.

The seller shall refund all payments received, including delivery costs (up to the amount of the least expensive delivery method offered), without undue delay and no later than within 14 days of withdrawal. The seller is not obliged to refund the funds before receiving the returned goods or before proof of their dispatch is provided, whichever occurs first. Payments shall be refunded by the same method unless the parties agree otherwise and the buyer does not incur any additional costs as a result.

The buyer shall be liable for any diminution in the value of the goods resulting from handling the goods other than as necessary to familiarise themselves with their nature and characteristics. Any resulting compensation may be unilaterally set off by the seller against the amount to be refunded.

Where a gift is provided together with the goods, the gift agreement is concluded subject to a resolutory condition. If the consumer withdraws from the purchase contract, the gift agreement ceases to have effect and the gift must be returned together with the goods; otherwise the right to monetary compensation to the value of the usual price may arise.

The consumer may not withdraw in the cases specified in Section 1837 of the Civil Code, in particular in respect of contracts for:

• the provision of services that were, with the consumer’s prior express consent, fully performed before the expiry of the withdrawal period and the consumer was informed that their right of withdrawal would be lost;
• the supply of goods customised according to the consumer’s wishes or for their personal needs;
• the supply of goods in sealed packaging that the consumer has removed from the packaging and that cannot be returned for hygiene reasons;
• repair or maintenance carried out at the consumer’s premises at their request;
• and other cases exhaustively listed in Section 1837 of the Civil Code.

Where the buyer is an entrepreneur, withdrawal shall be governed by the agreement of the parties and these GTC; the statutory 14-day right under Section 1829 of the Civil Code shall not apply.

XI. FINAL PROVISIONS

• These GTC are effective as of 01.04.2026.
• Version designation: GTC 1.1/2026.
• By submitting an Order through the online shop, the buyer unconditionally accepts all provisions of these GTC including the annexes thereto and expresses their agreement therewith.
• These GTC, including all their components, are valid and effective as of 01.04.2026 and supersede the previous version of the GTC including all their components; they are available at the seller’s registered office and premises or electronically at: www.lord.eu.

ANNEX 1 - WITHDRAWAL FORM FOR WITHDRAWAL FROM THE PURCHASE CONTRACT:

Sender: Full name: Address: (or e-mail, telephone number):

Addressee: Seller: McTREE a.s. Company Registration No.: 25071939 Registered office: Živanická 26, 190 17 Praha 9,

Correspondence address: Mc TREE a.s., Boleslavská 1391, 250 01 Brandýs nad Labem–Stará Boleslav

Notice of Withdrawal from the Purchase Contract

On ………… I ordered the goods ……………., order number ……………., with a value of …………. Kc, from your website/online shop lord.eu. I received the ordered goods on ……………

Pursuant to Section 1829(1) in conjunction with Section 1818 of Act No. 89/2012 Coll., the Civil Code, I hereby exercise my statutory right and withdraw from the purchase contract concluded via the internet relating to the above-mentioned goods, which I am returning to you herewith, and simultaneously request that the purchase price of ………… Kc and ………… Kc for postage be transferred to my bank account number ……………. no later than 14 days from the date of delivery of this notice of withdrawal from the contract.

In ……………, on …………….

Consumer’s full name              (signature)

Enclosures: Proof of purchase