LORD Honest Service
Appliances of the LORD brand are a synonym for reliability, quality and precision. We understand that when choosing home appliances, it is important to think not only about functionality, but also about the assurance that you can rely on them for a long time. That is why we bring you not only top-notch products, but also top-notch care.
Why choose LORD?
- 5 years of certainty – You can register a free maintenance service for 3 years free of charge, thanks to which you will receive 3 years of warranty service after the 2-year quality warranty expires, i.e. in total 5 years of certainty.
- Reliability comes first: Our appliances are designed to serve you for many years without compromise.
- Fast and professional service: If a breakdown occurs, you can rely on the help of our experts.
- Customer service: We are here for you whenever you need us.
What to do if you need warranty service?
Even though our products meet the highest standards, an appliance may occasionally need a repair. In such a case, we offer you a fast, professional and hassle-free solution.
Large appliances (refrigerators, freezers, washing machines, dryers, dishwashers, ovens, hobs, cooker hoods)
Authorised service is provided by the company Perfekt servis
1. Online booking
You can conveniently and easily register your warranty service here: oprava.perfektservis.cz
2. Telephone support and booking
Do you have questions, need help, or would like to book a repair? Contact the customer line of the service centre:
3. Email communication
If necessary, write to: servis@perfektservis.cz
Automatic coffee machines
1. Ordering by email
You can conveniently and easily order your warranty service here: servis@caffeservice.cz
2. Telephone support
Do you have questions or need help? Contact the service: +420 775 655 688
Small household appliances, microwave ovens
1. Ordering by email
You can conveniently and easily order your warranty service here: eshop@lord.eu
2. Telephone support
Do you have questions or need help? Contact us: +420 724 147 096
LORD – When every little detail matters
With us, you can be sure that we will take care of you even in unexpected situations. Thank you for choosing the quality and reliability of the LORD brand. Your satisfaction is our highest priority.
LORD – quality you can rely on.
Little things that will help you
List of collection points for used products
We will arrange the transport of your old appliance to your car and, when you buy a new appliance, we will pick it up free of charge.
If, however, you would like to take your old refrigerator or washing machine away yourself, by law we must publish here a link to the list of electronic waste collection points.
Availability of spare parts and access to repair and maintenance information
Another legal obligation requires us to provide information on "how to repair an electrical appliance" and "where to obtain spare parts". You will find this information below.
Please note, however, that by having your appliance repaired outside an authorised service centre you lose your warranty. Our fast service is available to you free of charge for five years, so it is better to turn to it.
Registration of professional repairers
Last but not least, the law obliges all manufacturers of electrical appliances to allow other companies to become their authorised repairers, provided they meet its conditions.
If you are a workshop that provides exceptional quality and service to your customers, please email us at service@lord.eu with the subject „Registration of a professional repair shop“.