I. BASIC PROVISIONS

These general business terms and conditions (hereinafter referred to as “GTC”) are governed by the legal order of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the “Civil Code”), and in accordance with the provision of § 1751 paragraph 1 of the Civil Code they regulate the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase contract (hereinafter referred to as the “purchase contract”) concluded through the online shop between the seller and a natural person (an entrepreneur or a consumer) or a legal person (hereinafter referred to as the “buyer”).

By submitting the order, the buyer confirms that they have familiarised themselves with these GTC prior to the conclusion of the purchase contract, of which the notification prior to the conclusion of the purchase contract forms an integral part. The buyer further acknowledges that, pursuant to the provision of § 1751 of the Civil Code, these GTC form an integral part of every purchase contract concluded between the seller and the buyer.

The place of performance of all contractual relationships concluded between the seller and the buyer is Boleslavská 1391, 250 01 Brandýs nad Labem–Stará Boleslav.

II. DEFINITIONS

Consumer is any person who, outside the scope of their business activity or outside the scope of the independent performance of their profession, concludes a contract with the seller or otherwise deals with them.

Entrepreneur is a person who independently carries out, on their own account and responsibility, a gainful activity in a trade or similar manner with the intention of doing so systematically in order to achieve profit. An entrepreneur is also considered to be any person who concludes contracts related to their own business, manufacturing or similar activity, or in the independent performance of their profession, or a person who acts in the name or on the account of an entrepreneur. For the purposes of the GTC, an entrepreneur is understood to be a person who acts in accordance with the preceding sentence within the scope of their business activity. If the buyer states their identification number in the order, they acknowledge that the rules set out in the GTC for entrepreneurs apply to them and that the rules set out in the GTC for consumers do not apply to them.

Purchase contract is a contract concluded between the seller and the buyer, the subject of which is the transfer of ownership right to the goods published in the online shop. The purchase contract is concluded in the Czech language. After its conclusion, the purchase contract is archived only for the period strictly necessary for the exercise of the rights and obligations of the contracting parties, and during this period it can be made available upon a written request of the consumer. The GTC form an integral part of the purchase contract.

III. NOTIFICATION PRIOR TO THE CONCLUSION OF THE PURCHASE CONTRACT

The seller notifies that:

• the costs of means of distance communication are borne by the buyer themselves and do not differ from the basic rate (in the case of internet and telephone connection according to the conditions of the buyer's operator; the seller does not charge any additional fees; this does not apply to any contracted transport);
• the seller requires payment of the purchase price before the buyer takes over the performance from the seller; any obligation to pay an advance or similar payment concerns the buyer's requirements for not providing specific services, if these are required and provided;
• the prices of goods and services are stated in the online shop in Czech currency and are final, i.e. including VAT, the amount of which corresponds to the relevant legal regulations effective at the moment of conclusion of the purchase contract, including all fees established by law; however, the costs of delivery of the goods or service differ depending on the chosen method and provider of transport and the method of payment; in the event that VAT changes before the conclusion of the purchase contract or before the dispatch of the goods, the buyer is obliged, having regard to the type of payment chosen by the buyer, to pay the difference in the purchase price;
• the graphic representation of the goods is of an informative and illustrative character only and need not correspond to the actual appearance of the item;
• the purchase contract is concluded in the Czech language;
• if the consumer has a complaint, they may lodge it at the e-mail address: eshop@lord.eu; a supervisory or state control body may also be contacted.
• in accordance with Regulation (EU) No. 524/2013, the consumer may use the ODR platform: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=EN. The contact point is the European Consumer Centre Czech Republic, Štěpánská 567/15, 120 00 Prague 2, www.evropskyspotrebitel.cz.
• the seller's contact details for communication with consumers: E-mail: eshop@lord.eu; Tel.: +420 724 147 096 (Mon–Fri 09:00–18:00).

IV. ORDER

All presentation of goods placed in the online shop is of an informative character and the seller is not obliged to conclude a purchase contract regarding these goods. The display of goods on the website is not an offer within the meaning of the provision of § 1732 paragraph 2 of the Civil Code.

The offer to conclude the purchase contract is made by the buyer by sending a completed order within the online shop by electronic means (hereinafter referred to as the “Order”). A duly completed Order is deemed to be an order made through the order form within the online shop, in which the buyer provides all mandatory information, which shall be true, complete and otherwise undistorted. Mandatory information is considered in particular, but not exclusively, the unambiguous identification of the buyer, the quantity and type of goods, the delivery address and the e-mail address of the buyer. The buyer is liable for any damage arising as a result of providing information that is not true, complete and otherwise undistorted.

The Order is an offer to conclude a purchase contract and is binding on the buyer from the moment of its dispatch. By dispatching the Order, the buyer undertakes to pay the purchase price of the goods in the event that a purchase contract is concluded with the seller. Before the Order is dispatched, the buyer is allowed to check and change the data that the buyer has entered in the Order, also with regard to the buyer's ability to detect and correct errors arising when entering data in the Order. The data stated in the Order are considered correct by the seller, unless the seller and the buyer agree otherwise.

Upon receipt of the Order, the seller shall confirm its receipt within the meaning of § 1827 paragraph 1 of the Civil Code by e-mail (hereinafter referred to as “Confirmation”). This Confirmation is not an acceptance of the proposal for the conclusion of a contract and serves exclusively to inform the buyer that the Order has been delivered to the seller.

In the event that, after the receipt of the Order from the buyer, the goods to which the Order relates are sold out (in part or in whole) or if the purchase price of the goods changes, the seller shall inform the buyer of this fact by e-mail in order to agree on the next steps.

The costs of using means of distance communication (telephone, internet, etc.) for placing the Order itself are borne by the buyer.

V. CONCLUSION OF THE PURCHASE CONTRACT

The purchase contract is concluded between the buyer and the seller at the moment when the buyer is delivered an express and separate confirmation by the seller of the acceptance of the proper Order without reservations (i.e. acceptance of the Order), which is sent by the seller to the buyer at the e-mail address stated in the Order (hereinafter referred to as “Confirmation of Unreserved Acceptance”), which must not be confused with a Confirmation of an only informative nature. An annex to the Confirmation of Unreserved Acceptance is also the current version of the GTC (including all their annexes). In the event that the seller does not send the Confirmation of Unreserved Acceptance of the proper Order (acceptance of the offer) within 2 working days of its dispatch by the buyer, the offer is deemed not to have been accepted by the seller, unless otherwise agreed between the seller and the buyer.

By the purchase contract, the seller undertakes to deliver the goods to the buyer as the subject of the purchase and to enable the buyer to acquire the ownership right to the goods, and the buyer undertakes to take over the goods and to pay the seller the purchase price for them.

In accordance with the provision of § 2132 of the Civil Code, the seller reserves the ownership right to the goods, and therefore the buyer becomes the owner of the goods only upon full payment of the purchase price. The risk of damage to the goods, however, passes to the buyer upon their take-over. In the event that, after the conclusion of the purchase contract, when the goods have not yet been delivered to the buyer, the purchase price of the goods increases, the seller shall inform the buyer, who is not a consumer, of this fact without undue delay by e-mail, and in the event that the buyer, who is not a consumer, refuses to pay the increased purchase price, the purchase contract shall automatically expire.

In the event of the expiry of the purchase contract pursuant to the above provision of the GTC, the buyer is entitled exclusively to a refund of the purchase price paid or a part thereof, but not to compensation for any damage incurred in this connection, within the time limits and in the manner provided in these GTC for withdrawal from the purchase contract.

The purchase contract concluded may be modified or cancelled only on the basis of an agreement of the parties or on the basis of legal grounds, unless otherwise provided in the GTC.

VI. DELIVERY OF GOODS

The seller shall hand over to the buyer the goods, as well as the documents relating to the goods, and shall enable the buyer to acquire the ownership right to the goods in accordance with the purchase contract. The seller fulfils the obligation to hand over the goods to the buyer by enabling them to dispose of the item at the place of performance and by notifying them thereof in time.

The buyer is obliged to check the condition of the shipment with the carrier upon take-over. They are entitled to refuse to take over a shipment that is not in conformity with the purchase contract; if they nevertheless take it over, they must describe the damage in the carrier's handover protocol.

Report an incomplete or damaged shipment immediately, no later than within 2 working days, by e-mail to eshop@lord.eu; attach the handover protocol and photo documentation.

This does not affect the statutory deadline for asserting rights from defective performance. A subsequent complaint of incompleteness or external damage to the shipment does not deprive the consumer of the right to complain about the item; however, it allows the seller to prove that there is no inconsistency with the purchase contract.

VII. PURCHASE PRICE

The buyer undertakes to pay the purchase price in the manner stated in the Order (cash on delivery, bank transfer, payment card), provided that these methods are available in the e-shop.

• Cash on delivery – the buyer pays the money for the goods only upon take-over of the goods from the carrier.
• Bank transfer – upon receipt of the Order (proposal for the conclusion of the contract), the seller shall send the buyer the amount of the purchase price, the account number and the variable payment symbol. The buyer shall pay the goods to the seller's bank account before the dispatch of the goods; otherwise the goods will not be dispatched or handed over. This method of payment of the purchase price is considered an advance payment for the purchase price. In the case of this method of payment, the buyer's obligation to pay the purchase price is fulfilled at the moment of crediting the relevant amount to the seller's account.
• Payment card – after creating the order (proposal for the conclusion of the contract), the buyer is redirected to the secure payment gateway of the bank, where the buyer enters the necessary data for payment. This method of payment of the purchase price is considered an advance payment for the purchase price.

The seller reserves the right to restrict or extend the method of payment of the purchase price according to the nature and conditions of the specific contractual relationship; in such a case the seller shall inform the buyer of this fact by e-mail in order to agree on the next steps.

Information on the maturity of the purchase price and the information necessary for the payment of the purchase price shall be sent by the seller to the buyer together with the Confirmation of Unreserved Acceptance of the Order (acceptance of the offer). The maturity of the purchase price depends on the method of payment of the purchase price and does not occur later than at the moment of handing over the goods to the buyer.

The tax document – an invoice containing the basic data of the purchase contract shall be received by the buyer with the goods or in the form of a link to download it sent by e-mail to the e-mail address that the buyer states in the Order, or by e-mail to the e-mail address that the buyer states in the Order. All prices of goods, including promotional prices, are valid until revoked, until stocks are sold out or for a specified period of time.

The buyer acknowledges, however, that the final prices of products are stated after rounding to whole crowns in accordance with the relevant legal regulations; in specific situations, therefore, there may be a slight deviation in the final sum of all purchased products from the purchase price stated in this way; this is due precisely to rounding to whole crowns. A detailed breakdown of the purchase price to hellers is always stated when the buyer enters the Order.

The original price means the price of the goods at which the seller offered the goods in question without taking into account any possible bonuses, marketing campaigns to support sales and other discount actions in the online shop operated by them, or the price uncommittedly recommended by the manufacturer or distributor, whereby the price that better reflects the price level of the product on the market will always be displayed.

The buyer acknowledges that there may be cases where the purchase contract is not concluded between the seller and the buyer, in particular if the buyer orders goods at a price published by mistake as a result of an error in the seller's internal information system. In such a case, the seller undertakes to inform the buyer of such fact.

The seller reserves the right to declare the purchase contract as invalidly concluded if there has been misuse of personal data, misuse of a payment card, etc., or due to the intervention of an administrative or judicial authority; the buyer will be informed of such procedure without undue delay. The buyer acknowledges that in the said cases the purchase contract cannot be validly concluded.

VIII. WARRANTY, RIGHTS FROM DEFECTIVE PERFORMANCE AND COMPLAINTS PROCEDURE

1. Liability for defects and statutory rights

• The seller is liable that the goods have no defects upon take-over and meet the requirements under the contract and § 2161 of the Civil Code.
• If a defect appears within 12 months of take-over, it is deemed that the goods were defective already at the time of take-over.
• The consumer is entitled to assert rights from a defect that occurs in the goods within 24 months of take-over, unless otherwise provided. This does not apply to: a) goods sold at a lower price for a defect for which the price was reduced; b) wear and tear caused by normal use; c) used goods for a defect corresponding to the degree of wear and tear at the time of take-over; d) if it follows from the nature of the goods.
• Gifts: the consumer may assert defects of gifts within 14 days of take-over; the entrepreneur does not assert rights from defects of gifts.
• The right from defects does not arise if the buyer knew about the defect at the time of take-over or caused it themselves.

2. Contractual warranty (warranty of quality) and free service services, if provided

• For the LORD brand, a contractual warranty of 2 years applies (unless otherwise stated for a specific product).
• The contractual warranty does not replace the consumer's statutory rights. For entrepreneurs it is provided only if expressly agreed.
• The consumer has the right, within 14 days from the moment of purchase of the appliance, to register for the free service services of the purchased appliance for a period of 3 years from the end of the warranty period under the contractual warranty provided.
• All information relating to the contractual warranty and the free service service is contained in the Warranty Conditions for Household Appliances of the LORD Brand, contained in Annex No. 2 below, which forms an integral part of these GTC.
• The paragraphs 3 to 11 of this article below apply only to the rights from defective performance arising from the relevant legal regulations, in particular from the provision of § 2165 et seq. of the Civil Code. Paragraph 11 of this article concerning out-of-court dispute resolution shall, however, apply mutatis mutandis also to the relations between the seller and the consumer from the contractual warranty and the free service service.

3. Start of the period for asserting rights from defective performance

• The period for asserting rights from defective performance starts from the handing over of the goods to the buyer; for dispatched goods, from the delivery to the destination.
• If a condition of use is professional installation performed by the seller or a person commissioned by them, the period for asserting rights from defective performance starts from the date of such installation.
• If commissioning is carried out by another person, the period for asserting rights from defective performance starts from the commissioning, provided that it is ordered within 3 weeks of take-over and the buyer provides the necessary cooperation.

4. How to lodge a complaint

Lodge the complaint without undue delay after the defect is discovered, in one of the following ways:

• via the authorised service Fidelia service, s.r.o. (e-mail: lord@fidelia-service.sk, tel.: +421 948 391 244),
• with the seller by e-mail: eshop@lord.eu.

Recommended requisites of the complaint:

• identification of the buyer (name/title, address, contact),
• order/invoice number, product name, date of take-over,
• precise description of the defect, when and how it manifests itself,
• the claim chosen,
• photo documentation/video (where appropriate).

Present the proof of purchase; hand over the goods clean, complete, including accessories. Transport cooling appliances strictly upright; cash-on-delivery shipments will not be accepted.

Service of large household appliances

• Large household appliances (in particular refrigerators, freezers, washing machines, dryers, dishwashers, cookers, built-in ovens, hobs and other appliances with a weight or dimensions typical of so-called “white goods”) are usually repaired within the scope of repairs at the place of installation at the customer's; the customer is not obliged to send these appliances to a service centre.
• If the repair cannot be performed on site (e.g. due to technical complexity, the need for workshop equipment or safety reasons), the authorised technician shall arrange for the transport of the appliance to the service centre and, after the repair, its return delivery and installation at the original location.
• In the case of repairs when asserting the right from defective performance, the costs of transporting the appliance to the service centre and back, as well as the costs of the technician's visit, are borne by the seller (or the authorised service centre), unless the defect is caused by improper use or breach of the customer's obligations. After the expiry of the statutory period for asserting rights from defective performance, the costs are charged according to the current service price list.
• The customer is obliged to allow the technician access to the appliance to a reasonable extent (including disconnection/connection to networks and disassembly/assembly of built-in parts, if necessary to carry out the repair). The date of the technician's visit will be agreed with the customer in advance.
• The risk of damage during transport of the appliance to the service centre and back is borne by the entity providing the transport. The customer is obliged to allow the take-over of the appliance and to confirm the take-over upon delivery; they are obliged to complain about obvious damage immediately to the carrier/service at the time of handover.

5. Take-over, assessment and deadlines

• Upon lodging the complaint, you will receive a confirmation (complaint protocol).
• Consumer: the complaint must be handled without undue delay, at the latest within 30 calendar days from the date of lodging, unless the parties agree otherwise. After the fruitless expiry of 30 days, the consumer has the right to withdraw from the contract or to a reasonable discount.
• Entrepreneur: handling within a reasonable period with regard to the nature of the goods and the defect.
• If the buyer does not take over the handled complaint within 30 days of the notification of the handling (but not earlier than 60 days after submission), a storage fee of CZK 50 incl. VAT/day may be charged. If not collected for more than 4 months, the goods may be sold to cover the storage fee.

6. Claims of the buyer in the case of defective performance

• Material breach of contract: the buyer may demand a) delivery of a new item without defect/delivery of the missing item, b) repair, c) a reasonable discount, d) withdrawal from the contract.
• Non-material breach: the right to repair or a reasonable discount; in the case of a repeated or non-removable occurrence of the defect, the regime above applies.
• The buyer shall state the choice of claim when lodging the complaint; a change of choice is possible only with the consent of the seller, unless the buyer has requested a repair of a defect that turns out to be irreparable.
• For items sold at a discount or for used items, the right to a reasonable discount applies instead of replacement, if the defect corresponds to the reason for the discount/state of wear.

7. Costs, transport and risk

• The necessary and expediently incurred costs of a justified complaint are borne by the seller; the buyer has the right to their reimbursement.
• The risk of damage during transport for assessment is borne by the one who ordered the transport; we recommend using tracked and insured services.
• If the complaint is rejected and the buyer agrees to a paid repair, it will be charged according to the price list of the authorised service; the buyer will receive a quotation in advance.

8. Exclusions from rights from defective performance and liability

• Defects caused by: improper installation, operation, incorrect maintenance, use contrary to the instructions/intended purpose; external events (natural disasters, overvoltage, voltage fluctuations, water, mechanical damage); unauthorised interventions or modifications; incorrect connection; unsuitable operating conditions (humidity, dust, chemical influences).
• Aesthetic and consumable parts: normal wear and tear (scratches, dents, colour change of plastics), broken glass/shelves caused by handling, bulbs, filters and other consumable material.
• Maintenance and adjustment operations: cleaning of filters/pumps, readjustment of hinges/doors, costs of connection (water/gas/electricity), transport to the workshop in the case of refusal of repair in the flat, defects that do not manifest themselves during the technician's visit.
• Professional/commercial use: the rights from defective performance under this article do not apply to appliances used outside the household (restaurants, hotels, laundries, operations, etc.); in doubtful cases, the technical report of the authorised service shall decide.

9. Special provisions for entrepreneurs

• The entrepreneur is obliged to notify the defect without undue delay after the possibility of inspecting the goods; later complaints of obvious defects may not be taken into account.
• The 12-month presumption does not apply to the entrepreneur; the burden of proof is borne by the buyer.
• Unless expressly agreed, the entrepreneur has no contractual warranty of quality, nor free service services.

10. Appliance service

• Repairs of appliances are provided by the authorised service Fidelia service, s.r.o. (e-mail: lord@fidelia-service.sk, tel.: +421 948 391 244).
• Spare parts and paid repairs after the expiry of the statutory period for asserting rights from defective performance are subject to the current offer of the authorised service.

11. Communication and out-of-court dispute resolution

• Contacts for communication with consumers: eshop@lord.eu, tel. +420 724 147 096 (Mon–Fri 09:00–18:00).
• The consumer may use the ODR platform of the European Commission: link.
• The contact point is the European Consumer Centre Czech Republic, Štěpánská 567/15, 120 00 Prague 2, www.evropskyspotrebitel.cz.

IX. PERSONAL DATA PROTECTION

The buyer acknowledges that the personal data provided by the buyer to the seller may be processed within the meaning of Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and related legal regulations.

The scope and manner of processing of the buyers' personal data by the seller is described in more detail in a separate section of the website here: https://lord.eu/privacy-policy/ (hereinafter referred to as “Information provided by the personal data controller”) and in a separate section on cookies here: https://lord.eu/cookie-policy/ (hereinafter referred to as “Cookie Policy”). These documents form an integral part of these GTC. By submitting the Order, the buyer confirms that they have familiarised themselves with the said documents before the conclusion of the purchase contract.

In the event that the buyer gives consent pursuant to Art. 6(1)(a) GDPR, the personal data may also be processed for marketing purposes of the seller and/or its contractual partners (including the sending of commercial communications by electronic means). Personal data processed exclusively on the basis of consent shall be processed for the duration of its validity. Processing for marketing without consent may take place within the scope of § 7 paragraph 3 of Act No. 480/2004 Coll., with the possibility to unsubscribe at any time.

The conditions for the use of cookies and similar technologies on the seller's website are governed by the “Cookie Policy” available at https://lord.eu/cookie-policy/, which forms an integral part of these GTC. The buyer has the option to adjust or refuse the setting of cookie storage via their browser and/or the consent management bar on the website.

The buyer has the right to lodge a complaint with the Office for Personal Data Protection (www.uoou.cz, Pplk. Sochora 27, 170 00 Prague 7).

X. WITHDRAWAL OF THE PURCHASE CONTRACT BY THE BUYER

The consumer has, in accordance with § 1829 paragraph 1 of the Civil Code, the right to withdraw from a purchase contract concluded at a distance or outside business premises without giving any reason within 14 days. The period runs from the date of:

• take-over of the goods;
• take-over of the last delivery of goods, in the case of several types/items in one order;
• take-over of the first delivery, in the case of a regular repeated delivery of goods.
• To meet the deadline, it is sufficient to send the withdrawal notice before its expiry.

The seller allows the consumer to withdraw through a model form forming Annex No. 1 of these GTC (“Notice of Withdrawal”). The notice may be sent:

• by e-mail to: eshop@lord.eu, or
• by post to: Mc TREE a.s., Boleslavská 1391, 250 01 Brandýs nad Labem–Stará Boleslav.

The consumer is obliged to send or hand over the goods to the seller at the above address without undue delay, at the latest within 14 days of the withdrawal. The direct costs of returning the goods are borne by the consumer. Return the goods sufficiently secured against damage; this does not limit the right to test the goods to the extent necessary to familiarise oneself with their nature and properties.

Large appliances – transport arranged by the seller

• In the case of large household appliances, which, given their nature, cannot be returned by ordinary postal shipment (in particular refrigerators, freezers, washing machines, dryers, dishwashers, cookers, built-in ovens, hobs, etc.), the return transport is arranged by a carrier/service commissioned by the seller.
• The consumer requests pick-up within the withdrawal or without undue delay thereafter; the seller shall agree with the consumer on the date and place of pick-up (usually the delivery address). The consumer is obliged to prepare the appliance properly for pick-up (disconnect, clean, secure, including free access).
• The direct costs of returning the goods are borne by the seller.
• The consumer may also choose their own transport at their own costs and risk, but they must agree in advance on the date of take-over at the service centre/warehouse designated by the seller.
• Unless the nature of the item prevents it, it is recommended to use the original packaging; in any case, the appliance must be sufficiently secured for transport. The risk of damage during transport is borne by the one who arranges the transport.

The seller shall return all payments received, including the costs of delivery (up to the amount of the cheapest offered method of delivery), without undue delay, at the latest within 14 days of the withdrawal. The seller is not obliged to return the funds before they receive the returned goods or are provided with proof of its dispatch, whichever occurs first. Payments shall be returned in the same way, unless the parties agree otherwise and the buyer does not incur any further costs as a result.

The buyer is liable for any reduction in the value of the goods as a result of handling the goods in a manner other than that necessary to familiarise themselves with their nature and properties. The seller may unilaterally set off any compensation against the amount to be returned.

If a gift is provided together with the goods, the gift contract is concluded with a resolutive condition. If the consumer withdraws from the purchase contract, the gift contract loses its effect and the gift must be returned together with the goods; otherwise, a right to monetary compensation in the amount of the usual price may arise.

The consumer cannot withdraw in the cases set out in § 1837 of the Civil Code, in particular in the case of contracts:

• for the provision of services, which were fulfilled with the prior express consent of the consumer before the expiry of the withdrawal period and the consumer was informed of the loss of the right to withdraw;
• for the supply of goods made to the consumer's specifications or for their person;
• for the supply of goods in a sealed package, which the consumer has removed from the package and which cannot be returned for hygienic reasons;
• for repair or maintenance performed at the location at the consumer's request;
• and other cases exhaustively listed in § 1837 of the Civil Code.

If the buyer is an entrepreneur, the withdrawal is governed by the agreement of the parties and these GTC; the statutory 14-day right under § 1829 of the Civil Code does not apply.

XI. FINAL PROVISIONS

• These GTC are effective from 01.04.2026.
• Version designation: GTC 1.1/2026.
• By submitting the Order through the online shop, the buyer unreservedly accepts all provisions of these GTC, including the annexes, and expresses their consent with them.
• All legal relations between the buyer and the seller and any disputes between them are governed by the legal order of the Czech Republic and shall be resolved before the competent courts of the Czech Republic. The consumer has, under the Consumer Protection Act, the right to out-of-court resolution of a consumer dispute arising from a purchase contract or a contract for the provision of services (hereinafter referred to as a “consumer dispute”). The entity for out-of-court resolution of consumer disputes (ADR) in the Czech Republic is the Czech Trade Inspection Authority (Česká obchodní inspekce), with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID No.: 000 20 869, internet address: www.coi.cz.
• These GTC, including their components, are valid and effective from 01.02.2026 and supersede the previous version of the GTC, including their components, and are available at the registered office and premises of the seller or electronically at the internet address: www.lord.eu.

ANNEX 1 - FORM FOR WITHDRAWAL FROM THE PURCHASE CONTRACT:

Sender: First name and surname: Residence: (optionally e-mail, tel. number):

Addressee: Seller: McTREE a.s. ID No.: 25071939 Registered office: Živanická 26, 190 17 Prague 9,

contact address: Mc TREE a.s., Boleslavská 1391, 250 01 Brandýs nad Labem–Stará Boleslav

Notice of withdrawal from the purchase contract

On ………. I ordered from your website/in the online shop lord.eu the goods ……….., order number …………, in the value of …..….. CZK. I received the ordered goods on ………..

On the basis of the provision of § 1829 paragraph 1 in conjunction with the provision of § 1818 of Act No. 89/2012 Coll., the Civil Code, I am exercising my statutory right and withdrawing from the purchase contract concluded via the internet, which relates to the above-mentioned goods, which I am sending back to you with this letter, and at the same time I ask you to remit the purchase price in the amount of ………. CZK and ……… CZK for postage to my bank account No. …………. at the latest within 14 days of the delivery of this withdrawal from the contract.

In ………. on ……….

First name and surname of the consumer              (signature)

Annexes: Proof of purchase